Safiro Jewelry

Shipping

 

All personal information provided to us will be strictly protected and will not be disclosed at any time to third parties. Our server will ensure that your personal information is securely encrypted during your ordering process.

 

Please take note that SAFIRO may also track your visits to our website gathering navigational information during your visit. This includes the collection of information such as domain type, browser version, service provider and IP address. Please also take note that as we continue to develop our website, the terms and conditions, as well as, privacy policy may be modified, altered or updated without any prior notification.

 

Your use our website therefore constitutes your agreement to follow and be bound by all terms listed.

Secure Packaging: as a Reputable sellers we SAFIRO's Team will package jewelry securely to prevent damage. We also use padded and safety boxes.

We currently offer 2 delivery options so that you can choose the one that best suits your needs.

  1. FREE Standard shipping: Deliver within 3-7 working days for Surabaya only.
  2. Standard Shipping 3-7 working days Outside Surabaya.
  3. FREE Store collection: If you prefer to pick up your purchase from our showroom, Our sales representative will get in touch with you once your product is ready for collection.

Standard shipping: Deliver within 5-14 working days (Excluding Season Periods and Can Be Extended Depending on Your Location) upon dispatch. Once shipped, a tracking number will be provided to you upon request. Please remember a signature will be required upon delivery.

Terms and Conditions

* Please retain this invoice/receipt together with another
certificate and present it to SAFIRO JEWELRY for
after sales service which we will arrange in accordance
with applicable laws and regulations.
Trade-in will only be accepted for items purchased from
SAFIRO JEWELRY store. We do not accept Trade-in
for jewelry purchased outside of SAFIRO JEWELRY.
  • for GIA loose diamonds and diamonds jewelry trade-in
and 10 % off invoice for Precious Stones Jewelry and
Wedding Ring trade-in.

 

  • We also do not accept trade in for Jewelry that’s not
eligible for buyback (we only accept the mounting for the
jewelry)
Accept buyback and Trade-in for Special Collaboration Collection, SAFIRO’s Exclusive Collections, Pearl Collections (we only accept the mount with diamonds) and Special order with agreeable terms
upon purchase.
SAFIRO JEWELRY will provide cleaning, examination and polishing with no additional fee for
products sold to our customers for LIFETIME.
All SAFIRO JEWELRY products are entitled to a
warranty period up to 1 months for diamond warranty
and a lifetime for Ring-downsizing warranty (maximum
twice), warranty date starts as of invoice/receipt date.

Jewelry re-sizing Warranty

Jewelry re-sizing Warranty:
Warranty ONLY applicable for *RESIZABLE
PRODUCTS.
If the RESIZEABLE PRODUCTS need an upsizing,
gold charge will be applicable as additional gold is
needed to resize the products.
*RESIZEABLE PRODUCTS - Applicable Only to
RESIZEABLE PRODUCTS that has an exposed area
of Gold/ Platinum on its surface from ring, bangle,
necklace and bracelet. RESIZEABLE PRODUCTS
that do not have enough area of Gold/ Platinum on its
surface are not re-sizable.
Eternity Rings ARE NOT RESIZABLE.
Charges may apply for certain after-sales services,
details of which can be obtained by contacting our
customer service representative.

Returns

For buyback of diamond and precious stone products
from SAFIRO JEWELRY, customers may present the
products together with the original invoice/receipt and
another certificate such as GIA Certificate for Diamond
and GRS, Gübelin and another Certificate for Precious
Stone that’s given to the customer when they purchased
the jewelry from SAFIRO JEWELRY for value
assessment and authenticity check.
Buyback will only be done in the form of CASH.
10% off invoice for GIA loose diamonds and jewelry
with diamonds.
20% off invoice for Gold.
20% off invoice for Precious Stones Jewelry.
20% off invoice for the Mount of Pearl or Semi Precious Stones with diamonds.
20% off invoice for Wedding Rings.
 
Additional DEPRECIATION might be applied for
OLDER PRODUCTS depending on the year of purchase
and the wear and tear shown on the product.
Additional fee deduction might be applied for older
products depending on the year of purchase and the wear
and tear shown on the item.